You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
First Class Mail International
First Class Mail International is assigned a tracking number. Unfortunately once the package leaves the USA (typically in Los Angeles, California or New York) we will not have any other tracking information on this package. First class international mail can take 45 business days to reach its destination, with an average about of about 25 days. We do not recommend this option.
Priority Mail International
Priority Mail International is assigned a tracking number and can be tracked until it is delivered to the customer. Your package will arrive to you in 6 – 10 business days.
FedEx International Economy
FedEx International Economy is assigned a tracking number and can be tracked until it is delivered to the customer. Your package will arrive to you in 5 – 7 business days.
All shipping times are estimated and do not include customs delays.
International customers are responsible for paying their own import taxes and duties. We will not alter invoice dollar amounts for customs / taxation purposes.